Return & Refund Policy
We want you to be fully satisfied with your order. If something isn’t right, you can return eligible items within 14 days of delivery.
14-day returns
You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, with any tags or seals intact.
How to start a return
Contact us via WhatsApp or our contact channels with your order number and the reason for the return. Our team will confirm the return address and the next steps.
Refunds
Once we receive and inspect the returned item, we approve eligible refunds. As orders are paid cash on delivery, refunds are issued by the method we agree with you (cash, bank transfer, or store credit).
Cash-on-delivery orders
Because you pay only when the parcel arrives, you may inspect it with the courier on delivery. If the item is damaged, incorrect, or not as described, you may refuse delivery at no cost.
Non-returnable items
For hygiene and safety reasons, certain items (personal-care or intimate products, perishable goods, and custom or made-to-order items) cannot be returned unless they arrive damaged or defective.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 48 hours with a photo. We will arrange a replacement or refund at no extra cost to you.
Return shipping
Return shipping costs may be the customer’s responsibility unless the return is due to our error (a damaged, defective, or incorrect item).